LEADING A PEOPLE-POWERED WORKFORCE It’s not a particularly common career path to see a human resources professional become a CEO, but Hilary did just that. “I’m proud of that background. The things that drew me to a human resources profession and that I learned as a result really helped define my leadership style,” shares Marden- Resnik. She firmly believes the key to UCare’s past and future success relies on the workforce’s skills, commitment, and culture.
The notion of a “people-powered workforce” heavily drives the culture of UCare. Hilary describes the mission as being laser-focused on ensuring those who historically or currently experience barriers in accessing care can receive the care they need. “Our strong mission attracts people who are looking for meaning and purpose in their work and want to impact the community, especially to help those who are underrepresented or marginalized,” explains Marden-Resnik. Likewise, UCare is equally concerned with diversity, equity, and inclusion within the workforce and beyond. For example, UCare recently made a public statement sharing its intent to be an anti-racist organization. Internally, that allows everyone the opportunity to participate in some way – whether through training, community involvement, or an internal committee focused on equity. “We recently created a new Equity and Inclusion department, led by our Associate Vice President of Equity and Inclusion, Joy Marsh. She is building a team and helping ensure that UCare is making progress in our work and bringing an equity lens to our strategic priorities and board responsibilities,” remarks Marden-Resnik. Externally, UCare aims to serve those who experience the most severe disparities in outcomes and access and believes technology will help them advance those goals on behalf of their members.
Hilary Marden-Resnik Get to know
To sustain a transparent, accessible culture, Hilary focuses on communicating and creating opportunities for connection. “It’s
FOCUS ON THE FAMILY My husband, Barry, and I have been married since 2005. We have two children, Nathan (9th grade) and Allie (7th grade). BEST WAY TO SPEND FREE TIME I love running. My mom still runs half-marathons, so we are going to run Grandma’s Marathon in Duluth this summer as a family. COOL TRAVELS I enjoy road trips for a change of scenery! We like to stay at an Airbnb and take in a new landscape.
important to me to be as transparent as possible. When we can share news, we will share news,” asserts Marden- Resnik. This approach includes finding ways to celebrate success together, even when the workforce is still partially remote. Likewise, Hilary believes it’s equally important to be honest about setbacks. “Our goal isn’t to be derailed by setbacks, but to acknowledge them, learn from them, and figure out how to get back on track and get better from those experiences,” relates Marden- Resnik. As part of her transparent leadership, Hilary produces video communications every other Monday morning on various topics. She also offers walk-in hours for people to stop by and discuss items that are important to them. “We have places for employees to submit questions for the CEO. We also conduct all-employee meetings every three months and find opportunities for all senior leaders to connect with their teams in meaningful ways,” expands Marden-Resnik.
FAVORITE RESTAURANT We like to ride our bikes to
breakfast in the 50th and France area during the summer months. Too many delicious spots to pick just one! LAST SHOW YOU WATCHED I most recently watched “Nailed It” on Netflix. It’s a fun cooking show the whole family enjoys.
People-Powered Workforce | 13
Powered by FlippingBook