COVER STORY
In 2018, Mayo Clinic acted on its purpose and embarked on a strategy to transform the organization. The 2030 “Bold. Forward.” Strategy focuses on three main areas – cure, connect, and transform. “We see this strategy as a blueprint for transforming the entire healthcare sector,” Christina proclaims. “The premise of the plan is to transform healthcare while preserving our identity as the place for hope and healing,” she elaborates. Cure. In alignment with the first element of the strategy, Mayo Clinic will deliver more cures for both complex and chronic diseases. The organization’s practice and research shields partner together to discover and diffuse new diagnoses, treatments, surgeries and procedures. “Our focus on cures is really about innovating to improve diagnoses and treatment for patients who need complex or serious care. At the root of everything we do, we are a healthcare provider, and we have to deliver the absolute best care to our patients,” Christina conveys. Connect. Encompassing the second component of the strategy, Mayo Clinic believes in connecting people with data to create new knowledge and deliver solutions that meet patients wherever they are, simplifying the notoriously complex healthcare arena. “People expect healthcare to be much more intuitive, convenient, and accessible, and it’s our job to deliver on that expectation,” Christina remarks. “We make sure that the patients who want to come here have the information they need and can work through their local provider to make it seamless. Through “Connect,” we’re aiming to enhance affordability, accessibility, and the patient experience,” says Christina. Transform. Mayo Clinic recognized the need to transform as the third tenet of the strategy. The organization desires to move from a traditional pipeline model to a scalable, AI-enabled platform model. “We know that if we provide trusted information, enable algorithms and AI, and push these innovations out to others, we can raise the standard of healthcare across the world,” Christina emphasizes.
The ultimate goal is to reimagine the healthcare system piece-by-piece in an effort to make it work better for everyone. “It’s critical that we understand how important people are, especially in today’s environment. As an employer and as a healthcare provider, we create an environment at Mayo Clinic that puts people first, no matter if you’re a patient, employee, caregiver, or a business partner,” states Christina. When asked about advice to other business leaders in the community who are similarly seeking to transform their organization or industry, Christina offers, “What I would tell others is to put people first, and that will serve you well.” HEALTHCARE LIKE WE UNDERSTAND HEALTHCARE. WE NEED TO DO THIS TOGETHER.” “ MAJOR TECH COMPANIES HAVE INCREDIBLE RESOURCES AT THEIR DISCRETION, BUT THEY DON’T UNDERSTAND
Most would expect healthcare disruption to come from the typical players in technology; in fact, many people would suggest that Mayo Clinic’s goal is too lofty. “We believe it’s long overdue. The only way to get there is to disrupt from within. Major tech companies have incredible resources at their discretion, but they don’t understand healthcare. We need to do this together,” remarks Christina. People Matter Most In order to achieve Mayo Clinic’s 2030 Bold. Forward. Strategy to cure, connect, and transform healthcare, Christina is emphasizing two key enablers of transformation over the next several years – simplification and innovation. “They go hand-in-hand – we have to identify the true value-adds, so we can stop doing the things that don’t make sense, free up time to be more innovative, and do work that brings joy and matters the most,” explains Christina. Some of the most seemingly unexciting work can be the most impactful. “For example, in healthcare, there’s a complicated process to get providers reimbursed or for patients to understand their bill. It’s truly a regulatorily- dictated administrative problem. We’re working with payers and third-party administrators to help us understand the barriers and remove complexity from the process,” Christina shares. “Getting a thirty-step process down to five doesn’t sound that exciting, but it makes a huge difference for the patient who cannot understand their bill or for a provider who has spent years on those 30 steps in order to get fairly reimbursed.”
ABOUT MAYO CLINIC
Mayo Clinic is the largest integrated, not-for-profit medical group practice in the world and is rooted in
embracing innovation to solve difficult and complex healthcare challenges. With an unwavering drive to create better medical care, Mayo Clinic has earned more top rankings for high- quality patient care than any other healthcare organization. U.S. News & World Report has recognized Mayo Clinic as the number 1 hospital overall and top-ranked in 14 specialties.
WE SEE THIS STRATEGY AS A BLUEPRINT FOR TRANSFORMING HEALTHCARE.” “
14 | People & Purpose
People & Purpose | 15
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