This work is required to ensure we can scale our business in line with growth projections. This work started with grounding ourselves in various stakeholders’ needs through a project to identify areas of opportunity for data sharing, integration and net new capability needs based on our business strategies (spearheaded by Concord!). As we move forward, we review the plan periodically to adjust to new learnings and business opportunities.
Brian Urke, who has since passed away after a battle with cancer, asked me, “Who is on your Board of Directors?” I stammered and asked him what he meant, and he said, “People you can go to, that you trust, for candid advice at any time.” I have since been intentional about identifying a Board and, when I do, I explain the concept and formally ask the individual if they are willing to be on my Board. Today I have four incredible leaders on my Board. What is the number one takeaway from your career thus far? Surround yourself with people you trust, admire, and enjoy being around – and do what you love, and you’ll be successful. I guess that’s two.
Now, fast forward to last winter, when we pivoted to four key initiatives that we affectionately call “The Big Four.” We are talking about these every day across the organization – and they are gaining momentum. Amid uncertainty around COVID-19, we made it our mission to lean into communicating even more. We are hosting company- wide Town Halls every other Friday. From the beginning, we’ve been clear they are not mandatory – but we continue to have almost the entire organization attending.
Any advice for companies struggling in this area?
Where do you personally turn for advice on professional matters?
View the IT members of the organization as critical enablers to the business. Make sure IT has a seat at the leadership table. Look to them for solutions, innovation, and new ideas, like new technology to enhance business performance – AI, voice technologies, cloud computing. Involve them early and engage them as solution partners, not a transactional service organization.
I have been lucky to have some great mentors throughout my career. In 2012 when I was at a career crossroads, my boss at the time,
PRACTICAL ADVICE
What advice would you offer to someone managing through times of transition, like so many are right now? Over-communicate. In the Fall of 2018, we launched three new strategies. We hosted a number of company-wide meetings to introduce them. Subsequently, we talked about them at quarterly Town Halls -- but not every day. As a result of us slowing down communications after the initial discussions, one strategy failed to gain momentum.
Eric Hamborg, Co-Founder and Chief Commercial Officer, and Chris Cronin collaborate in the common area.
2020 CHRONIC CARE ACTION INDEX MOBE commissioned a survey in partnership with YouGov to provide insight into the care experiences of people with complex, chronic health concerns. The results highlighted that health outcomes are not improving for those with complex, chronic health concerns, even though they see their doctor frequently and take multiple medications. For the full study and insights, visit: mobeforlife.com/resources.
Finding the Silver Lining | 15
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